Glossia AI - Customer Assistant Privacy Policy
Last Updated: November 11, 2025
1. Introduction
Glossia AI - Customer Assistant ("the Extension") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
Automatically Collected
- Usage statistics: Feature usage frequency, button click events to improve product experience
- Technical information: Browser version, extension version, and basic technical data
User-Provided
- Script templates: Customer service reply templates you create or edit
- Scenario configurations: Script usage scenarios and category settings
3. How We Use Your Information
We use the collected information to:
- Provide and improve the Extension's features
- Offer personalized script template management services
- Analyze and optimize performance
- Provide technical support and troubleshooting
4. Permissions
This Extension requests the following permissions:
| Permission | Purpose |
|---|
| scripting | Inject chat assistant interface on Zendesk pages |
| webRequest | Communicate with backend server for script templates |
| Access to zendesk.com | Provide customer service assistant features on Zendesk ticket pages |
| Access to zendesk_wbh.hesung.com | Communicate with our backend server |
5. Data Storage and Transfer
- Local Storage: Extension settings stored in your browser locally
- Server Transfer: Script templates and usage statistics transmitted via HTTPS encryption to our server (zendesk_wbh.hesung.com)
- Data Location: Data stored on our secure servers
6. Data Sharing
We do NOT sell, trade, or transfer your personal information to third parties.
We may share information:
- With your explicit consent
- To comply with legal and regulatory requirements
- To protect our legitimate interests
7. Third-Party Services
This Extension only operates on:
- Zendesk.com: Provides customer service assistant features
- zendesk_wbh.hesung.com: Our backend server
We do not access other websites or services.
8. Data Security
We protect your data through:
- HTTPS encryption for all data transmission
- Industry-standard server security measures
- Regular security audits and updates
9. Your Rights
You have the right to:
- Access your data: View information we store about you
- Delete your data: Request deletion of script templates and usage records
- Stop using: Uninstall the Extension at any time
To exercise these rights, contact us at: skyler.wan@dreo.com
10. Cookies and Tracking
This Extension does not use cookies. We only use browser localStorage for extension configuration settings.
11. Children's Privacy
This Extension is not intended for children under 13. We do not knowingly collect personal information from children.
12. Privacy Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes through the Extension. Continued use of the Extension indicates acceptance of the updated policy.
13. Data Retention
- Script templates: Retained until you actively delete them
- Usage statistics: Automatically deleted after 12 months
- After uninstallation: Contact us to delete all related data
14. Contact Us
If you have any questions or concerns about this Privacy Policy:
- Email: skyler.wan@dreo.com
- Extension Name: Glossia AI - Customer Assistant
- Developer: Hesung
15. Governing Law
This Privacy Policy is governed by the laws of the People's Republic of China.